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Posts Tagged ‘jeff mcpherson’
This year’s New England Society for Healthcare Communications (NESHCo) Spring Conference is this weekend, and SilverTech is excited to be a part of it. Healthcare isn’t just changing – it’s already transformed into an industry where patients expect to receive marketing content and messages in new ways through new technologies. NESHCo does a great job of bringing all of those trends, ideas (and the people working on them) together.
A changing landscape
We’re seeing two major shifts happening within healthcare marketing right now. The first is that patients are transferring their attention from more traditional marketing vehicles to digital media and mobile platforms. Healthcare marketing dollars are following suit – we’re seeing increased spends in new digital platforms such as integrated social, video and mobile outreach because of how current and potential patients EXPECT to be marketed to.
The second is being driven by healthcare reform and the medical insurance industry. Not only will we need to educate patients about their healthcare service options, but we’ll also need to market to them with their complex insurance, conditions, and payment options in mind. Patient choice will take on a whole new meaning in this vertical. In many ways, our choice in our healthcare will become more and more like deciding between the local Hannaford or Whole Foods in terms of competitive and cost factors. Many insurance carriers are already incentivizing patients to select more affordable solutions to combat the high costs of certain procedures. An MRI can cost $4,800 at one facility while the same test, equipment and team administering the MRI can cost $750 at another facility across the street.
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Tags: advertising, healthcare marketing, jeff mcpherson, marketing, silvertech, Strategy, web trends Posted in Blog | No Comments »
Last month, we checked out the Outdoor Retailer Winter Market to see what’s new with some of our favorite brands and how they’re looking at digital marketing in 2013. We’re a huge fan of this industry, and our portfolio includes work with some of the coolest (pun intended) brands out there.
We saw great interactive contest campaigns (one of which SilverTech helped create), and met some of the biggest names in the industry as they supported their own brands and causes (we even met Eric Larsen, the first person to tweet from the North Pole and top of Mt. Everest using a DeLorme Inreach GPS unit).
Check out our video overview and see what happens when two guys whose love for outdoor gear is rivaled only by their love of digital marketing are put in the same place with a thousand of their favorite brands… and maybe have a little fun along the way.
 Recognize these guys? Leave a comment if you know who these three are and what the heck they’re doing.
Meeting up with some of our favorite companies via twitter before the show made the videos even better, and we’re happy to help incredible outdoor brands like Bodyglove Surge, Timex, Loki, Shred Ready, The Original Beard Beanie , GoPro, and tasc tell parts of their stories online.
Tags: digital marketing, e-commerce, griffin lafleur, jeff mcpherson, outdoor products, outdoor retailer winter market, retail, twitter Posted in Blog | No Comments »
It’s no secret that the SilverTech team is all about the outdoors. We’ve helped brands like Life is good®, Polartec and Ski NH tell their stories online. And between the 32 of us (though that number is growing quickly) we’re active in everything from archery to ziplining. That’s one of the reasons we’re so excited to be attending the Outdoor Retailer Winter Exhibition in Salt Lake City later this month. Powder aside, we’re also amped to meet new brands who are just as enthusiastic about digital marketing as we are.
And we’re bringing our strategy hats, too
If you’re headed west, keep an eye out for SilverTech team members Jeff McPherson and Griffin LaFleur. They’re pros at integrating digital strategy into new or current marketing campaigns, and love talking marketing almost as much as they like chatting about gear. Make sure to ask them about how SilverTech helped industry leader Polartec develop a taxi cab digital marketing campaign to raise awareness about their brand while helping them connect with new customers at this month’s event. The QR Code powered contest, featured on cabs in Salt Lake City, will be tough to miss. Just scan the code on a taxi, then enter your information into a dynamic form optimized across all mobile platforms for a chance to win a Polartec vest. And that’s just one of the ways we can help our clients tell their stories both on and offline.
Say hello
Connect with @jmcpherson and @ghlafleur on Twitter if you’re headed to the event. We’ll be sharing ideas, strategy, impressions and photos throughout the show using #orshow. We’ve also armed them with a video camera and charged them with learning about new products, great brands, and how they see digital marketing fitting into their overall customer outreach strategies.
Tags: digital marketing, griffin lafleur, jeff mcpherson, outdoor retailer winter market, Polartec, Strategy Posted in Blog, Events | No Comments »
While we watch today as America sets out to cast their vote for candidates seeking office for senate, congress, sheriff, governor and President, we reflect back on this year’s race and examples from the past, to compare how the contenders marketed their campaign, platforms and personal brand.
How a politician markets him or herself is an amazing thing to watch. Marketing in politics is a complex topic, but one of its most well-known clichés is ‘spin.’ Not just for politics, how you spin a competitive edge, product or service to the public in an effort to better your brand and offering.
Appropriately, the term was born of ‘America’s past-time’ for the three years between Presidential elections, baseball. It refers to the ‘spin’ a pitcher would put on a curveball to deceive the batter. If you’ve ever swung for a curve, you know what it means to be taken by the illusion.
Used politically, the term ‘spin doctor’ popped up in an article in the New York Times during the Reagan administration, but the history of politicians putting a new twist on information is nothing new.
In 1800, Thomas Jefferson hired a writer to besmirch the good name of incumbent John Adams as “mentally deranged.” Jefferson won the election.
Today, attack ads seem to be more common than self-promotional ads, and there’s no shortage of funding for both sides. Reports indicate that both President Barack Obama and Governor Mitt Romney have spent upwards of $800M in campaign promotion.
(Editorial note: Counting the entirety of the party, Republicans are reported to have outspent Democrats for the Presidential race.)
Of these huge marketing budgets, about 40% was spent on television ads. Of those television ads, 85% to 91% were reported to be negative/attack ads.
Despite the hundreds of millions of dollars spent on political advertising, the mass public hates the idea. Generally, the public is frustrated and, most importantly, has become confused to the issues. Marketing fails when you continue to hype and make big promises that you simply cannot keep. Then you spin more on how your failed ventures did indeed follow what you said. It is an endless cycle.
Fear-based selling does work in some cases, but ultimately people catch on and get frustrated. Sadly, we live in a time where both sides are focused on fear because they’ve lost touch with marketing their true beliefs. They’ve lost faith in their own personal brand and resorted to a more dire need of capturing the vote.
Maybe someday, a candidate will come out with something incredible. Market their goals and vision. Have solid plans in place and not worry about the other person. Just market who they are. People will listen and make an intelligent choice. Not one based on fear or lies.
Historical Campaign Fun Facts
To take a look back on some fun aspects of political elections you can visit http://www.4president.org/ to see the campaign letters, posters, and buttons from 1960 – today. Some additional fun election facts on spending:
- In 1758, George Washington spent approximately $40 on booze to “treat” voters on election day for the Virginia House of Burgesses.
- 1832 was the first time a third party was entered into the final election. Andrew Jackson vs. Henry Clay vs. William Wirt. It was the Anti-Masons party.
- In 1867 the first federal campaign finance reform law goes into effect making it illegal to pressure workers at naval yards for political contributions.
- In 1872 Railroader Jay Cooke gave $50,000 to the Republican Party. First major contribution that led Ulysses S. Grant under great obligation to men of wealth.
- In 1911 Congress introduced individual spending limits on federal campaigns.
- In 1997 the Clinton Administration released a list of over 900 overnight guests at the White House. Many received gifts and meetings with the president while donating over 10 million to the Democratic party.
- In 2012 over 50% of donors donated online. 10% donated by sending a text message. Over 57% of online donations were from Democrats.
Some General campaign and presidential facts you might not know:
- Twelve of the fifty-six signers of the Declaration of Independence were thirty-five years or younger.
- Victoria Woodhull became the first woman to run for President in 1872.
- Martin Van Buren was the first natural-born American to become president in 1837. Each of the seven previous presidents were born as British subjects.
- Ronald Reagan is the only divorced man to be elected president.
- James Buchanan is the only bachelor to be elected president.
- The only President and Vice President to never be elected to the office was Gerald Ford. He became vice president when Spiro Agnew resigned and became president when Nixon resigned.
- Barack Obama is the nation’s 44th president but in reality there have only been 43 presidents. Grover Cleveland is counted twice as our 22nd and 24th president because he was elected for two nonconsecutive terms.
- The first presidential election was held on the first Wednesday of January in 1789. No one contested the election of George Washington.
Tags: jeff mcpherson Posted in Blog | No Comments »

In the world of marketing agencies, companies are in a constant state of change. New clients, new projects and new challenges presented every day create a world where a team can rarely plan out an entire day.
Is it challenging? Yes. But it is the unknowns that make it so great. At SilverTech, we may start our day out by tackling social media strategy for one of the largest utilities in the country and by the afternoon we’re focusing on developing a campaign for a global apparel company in partnership with the NFL. This is agency life.
Over the years, I have learned that when hiring people for our agency, we need to find someone that truly loves the life. Perhaps more than any field, they know it may mean working until midnight. They know they will come across a problem they have no idea how to solve but ultimately find a way, in the best way possible, before hitting a deadline. They know that to be successful, you have to think differently.
Most agencies will tell their clients that they “think outside the box”…but how is that proven? Well, results…and surprisingly, this cool contest created by the SEE Science Center.
As a proud sponsor of the SEE Science Center, SilverTech was invited to an event at the house of Dean Kamen, inventor of the home dialysis machine, Slingshot water purification system and the Segway. The fundraiser presented a series of science team-building challenges.
In the first challenge, the goal was to move a small, magnetic marble between two points in the longest time possible. As a team, which included our guest, friend and client JG Autographs, we could define our own beginning and end points.
Presented with the game pieces, a pegboard at a slight angle, and our supplies, a paper bag of straws, paperclips, a tea bag et. al., Team SilverTech began designing our system.
Most teams built complex, pachinko style, mazes to slow the balls descent. SilverTech thought outside-the-bag (so aptly named for the container of our supplies) and built a pendulum. Most teams came in with times that were less than a few minutes. The official score-keeper ‘called-it’ for our solution after 11 minutes – the pendulum still swinging down to its final point defined as the center of the game-board.
SilverTech took first place by several minutes and moved on to the final round: another challenge. This time, it consisted of a series of tubes in descending thickness with the goal of balancing Wiffle balls on, or in, the tubes. The thinnest tube was worth 100 points.
Instead of prepping the transmission, Team SilverTech prepared the cargo, securing the Wiffle balls over a series of dowels, forming a strong, secure tower. At the starting bell, when the other teams began their human-assisted Rube-Goldberg solutions, a member of our team simply lifted the tower from an attached handle, brought it to the highest scoring pipe and stuck the base of the tower on it. It was held in place, though I’m still convinced it could have stood on its own.
Again, SilverTech built from the solution back, devising a system with which all balls could balance on the 100 point pipe, and all balls could be placed securely in less than a minute. Mathematically speaking, this was the highest scoring possibility.
While it may be thinking radically to create a solution like this, it was also about making sure you don’t over think and try and develop too much for all the cylinders. We played within the rules and every person on the team worked together to develop amazing solutions to difficult problems.
What this showed me is that you can hire the smartest people in the world with the most amazing resumes but in agency life, you have to think outside the bag, work collectively and as a team. The more difficult the problem the more true this becomes, but after this victory, and years of award-winning work from our agency, I’ve never been more confident in our growing team.
Tags: culture, jeff mcpherson, problem solving, Strategy Posted in Blog | 1 Comment »

So, it’s time to redo your website OR design a social strategy that builds in the social elements of your company — or both. To ensure you get the best product at the best price, you pull in a selection of vendors to deliver their best presentation and “pitch.” They’ll talk about their process, previous work and their awesome team – then almost always – about the use of best practices. As the client, this is exactly the information you want to know to make an informed decision.
Or is it?
Truthishly? A best practice is only good until the moment the ‘best practice’ fails to perform and a new best practice is created.
The “best practices” for the battlefield of the late 1600’s when linear tactics were developed to spread soldiers out, replacing the best practice of square blocks in tight formations. Arsenic was once valued for its ability to give an attractive pale skin tone. Mercury was taken to prolong life.
At best, your industry’s best practices set you up to be a close follower. At worst, your industry’s best practices could ultimately prove to be self-destructive.
Best practices sneak up all the time in website development, design, SEO and the broader scope of digital marketing. Remember when websites were a single page and optimized for Netscape? Or when Yahoo! and AOL was the search engine of choice (aka “The World before Google”).
Technology gets better, but best practices often lag behind.
It’s true that in most cases, sticking to ‘best practices’ greatly reduces risk in the boardroom, but intelligently and creatively breaking the mold is what separates a safe success from the kind of success that truly builds a brand (and a career.) The most notable campaigns, from Blendtec’s ‘Will it Blend,’ series to Intel’s classic ‘Intel Inside’ launched their respective brands by intelligently saying goodbye to ‘the norm.’
Some move’s flop. Circuit City’s DIVX bucked the norm, but wasn’t the most well thought-out move for the technological limitations at the time. (Editorial Note: I can’t help but see a little DIVX in broadband-based on-demand services from Netflix to Comcast. Sometimes, the technology, or adoption of the technology, isn’t there to back the big idea –yet.)
Infomercials, our own marketing history geek, Marc, would be quick to point out, may be one of the most successful examples of a brave company fighting best practices, only to become the new framework for successful sales ‘as seen on TV.’ (Learn a little more about his love of Infomercials and their lessons for marketing.)
Digital marketing allows for a phenomenal amount of creative license in the blending of technology and vision with the predominate nature of connected devices in the homes, hands and pockets of your customers. When your company is at that unique crossroads involving a website redesign or digital strategy, is that really the time to aim for “best practices?” Shouldn’t you always aim for bigger, better and more the potential to be much more profitable?
The best practices in your industry have been built on the hard-learned mistakes of those who jumped blindly, those who had the after-sight to see missed opportunities in action, and the success of those who made a measured next step. When you’re ready for your next step, we’re here to help.
Tags: Best Practices, digital marketing, jeff mcpherson Posted in Blog | No Comments »
Great, another Pinterest blog post. Another post talking about how Pinterest is the new up and coming social platform du jour and how companies are heralding the simple visual brand extension to make their images ‘sticky’ like the instafilm sticker cameras of ‘yore.’
For the uninitiated, Pinterest users categorize your interests into boards populated with ‘pins’ of images found from around the internet. Others can vote it up and follow or like it boosting the board and growing the group of that interest. If you have an interest in ‘Ski Gear,’ and share your favorites from various online stores, others can re-pin and increase the position of the content by essentially ‘voting it up.’ Additionally, all of your Pinterest posts can be shared on to Facebook and Twitter. (more…)
Tags: jeff mcpherson, Pinterest, social media Posted in Blog | No Comments »

When Listing Online, It’s Tag It Right or Pay Up
When the Federal Trade Commission passed ‘The Textile and Wool Act,’ it was cause for most retailers to change how they display product online – and not everybody has updated yet. The act states that most textile and wool products display a label listing fiber content, manufacturer identity and country of origin. We know that you can look at your shirt, pants, jacket and even underwear to see where those tighty-whities were made, but brands also have to indicate country of origin online. Here is an excerpt from the act:
When a textile or wool product is advertised in a catalog or other mail order promotional material, either printed or disseminated on the Internet, the description must include a clear and conspicuous statement that the item was either “made in U.S.A.,” “imported,” or “made in U.S.A. and [or] imported.” Of course, catalog information about origin must be consistent with the information on the label. (See p.22 for more information about origin disclosures in catalogs.)
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Tags: ecommerce, jeff mcpherson, law Posted in Blog | No Comments »
OK, let me first start by saying that we’re not talking about any rock band… In my un-professional music opinion we are talking about the greatest rock band the world has ever seen – U2.

I have been a fan of U2 since I was a child. I can remember how cool they were in the 80′s when they first got really popular and then in the 90′s when they showed that they had real staying power. In the 2000′s, I vowed to see as many U2 shows as I could. I learned something you can’t capture on vinyl, cassette, CD, MP3 or streamed audio – these guys not only make amazing music, but strive to include their audience into the performance in any way possible. The cheapest seat in the house is the one closest to the stage! Call it ‘Social Rock,’ if you will.
They’ve led the change in how global concerts connect with fans. (more…)
Tags: digital marketing, jeff mcpherson, marketing lessons Posted in Blog | 1 Comment »
Your brand could be the sexiest site on the web if you don’t pay attention!

Well, maybe a few of you got the .xxx domain and wondered for a brief second what that was all about. The reality of it is that many big brands may be caught with their pants down if they don’t react soon to the upcoming release of the TLD (Top Level Domain). (more…)
Tags: branding, jeff mcpherson, web trends Posted in Blog | 1 Comment »
The time from application to SilverTech family member is memorable to say the least. Over the years we’ve developed an interview system of meet-and-greets, informal interviews and even homework assignments to help find the applicants that ‘click’ with our agency. We thought we’d take a moment to share some of our process with you in hopes that you can find better fits for your own business. (more…)
Tags: careers, hiring, jeff mcpherson, talent Posted in Blog | No Comments »
The Amoskeag Business Incubator and Manchester Union Leader’s on-line “Ask-the-Expert” series is an interactive, web-based environment where questions may be asked and answered on various business topics that change each month as new experts are introduced.
New experts are featured periodically, and currently featured is SilverTech’s Jeff Mcpherson. Read his article below.
My Business Is Active On Social Media. Do We Still Need To Invest In A Website?
Developing a digital communication strategy is a very hot topic for marketers these days, and it comes as no surprise that many discussions about the topic end with more questions than answers. After all, social media is still in its “testing/experimentation” phase – although from what we are seeing the results are quickly establishing it as a mode of communication that is here to stay. (more…)
Tags: Amoskeag Business Incubator, Ask the Expert, digital communications, jeff mcpherson, social media, The Union Leader, website Posted in News | No Comments »
What: Social Media Panel Discussion
Where: Plymouth State University
When: Thursday, April 1, 2010- 6:00 PM
The Marketing Association of Plymouth State (MAPS) will be hosting a panel discussion on the topics of social media marketing, networking, and its importance to generation Y, as they enter into the business industry. (more…)
Tags: Erica Murphy, jeff mcpherson, Judi Window, MAPS, Marketing Association, panel discussion, plymouth state university, silvertech, social media discussion Posted in Events | No Comments »
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