Case Study

Felix Case Study

Increasing traffic, leads, and new business from email, social media, SEO, and paid advertising


01.

Project Info


Felix Septic Service Inc., one of New Hampshire’s largest and most prominent septic service providers, set out to grow their business through digital channels in an industry that typically relies on word-of-mouth referrals. Working together, SilverTech and Felix Septic developed and executed a plan to help increase traffic, leads, and new business from the website using a variety of marketing channels such as email, social media, SEO, and paid advertising through Google AdWords.

02.

The Challenge


Main challenges:

  • Attracting new customers digitally through new channels
  • Reducing cost of paid advertising channels while still getting a good return
  • Setting up accurate tracking and reporting to measure success and optimize
  • Breaking into a brand new channel for Felix: social media. And building an audience

Furthermore, Felix Septic sought to:

  • Start tracking customer data (email, name, location, etc.) in a database
  • Start sending email communications to potential and current customers about pump reminders
  • Start blogging and becoming a thought leader/relevant source of information in the space
03.

Technology Services


Phase One:

Phase one was completed during the first month and is used as the foundation for a successful partnership. It helps us understand what the unique challenges and goals are for the client and what we can do to help.

  • Conducted a discovery interview and on-boarding session to learn more about the business challenges, goals, and measurements of success
  • This included independent discovery activities such as:
    • A website audit to determine any UX issues
    • SEO audit and benchmarking to determine opportunities
    • AdWords audit, analysis, and benchmarking
    • Recommendations for short and long term improvements to each area
    • Creation of a road map on how to go about achieving each of these recommendations

Phase Two:

This phase lasted over the next few months and bled into phase three. This consisted of the most pressing changes/optimization that was needed on each of their digital channels and closely followed the recommendations in the road map. Included:

  • AdWords campaign clean up
  • Website updates and changes to improve UX
  • Email and blogging schedule (1 blog and email/month)
  • Customer database creation and beginning to add to it
  • Blog template creation on website and first blog post
  • Email template creation and first email send
  • Reporting, takeaways, recommendations, optimization and testing happening this entire time

Phase Three:

Campaigns are running based off of the changes and efforts from phase two, better understanding of what works and what doesn’t, continued testing, reporting, and optimization. Opportunity to grow into new channels.

  • Created Facebook page
  • Developed strategy to grow audience of the Felix Facebook page
  • Began paid social advertisements
  • Began targeting new geographic regions with positive results (see below)
04.

The Results


AdWords Success:

  • Lowered the average cost per click in Google AdWords by 25% and 13% respectively for the two main service offerings being promoted
  • Lowered cost per conversion by 57% and 47% for the same two main service offerings
  • Improved the conversion rate by 78% and 66% for these same two main service offerings
  • Increased total conversions by 43% overall compared to the same period of time last year

Website Success:

  • Have seen an increase in overall website conversions by 141% year over year
  • Have improved the website conversion rate by 35% year over year
  • Organic traffic conversions went up by 184% year over year
  • Organic traffic conversion rate went up by 44% year over year

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